Clinicall Natural Health Services Inc.
Website and Mobile Application 
Customer Information Text

Dear Customer,

In accordance with the Personal Data Protection Law No. 6698 ("Law"), Clinicall Natural Health Services Inc. ("Clinicall" or "Company" or "Firm") acts as the "Data Controller." We would like to inform you about the personal data that will be processed by us during the creation of a membership account, purchasing our products through our Website (clinicall.com.tr) and Mobile Application ("Mobile Application" or "App"), and conducting related transactions such as order, delivery, and return processes.

Clinicall will collect and process only the personal data necessary for the execution of the processes mentioned below. Therefore, we kindly ask you not to share sensitive personal data (such as health, sexual life, biometric and genetic information, race, ethnicity, political thoughts, philosophical beliefs, religion, sect, or other religious beliefs, clothing, membership in associations, foundations, or trade unions, criminal conviction, and security measures) unless absolutely necessary.

1. Methods of Collecting Your Personal Data, Personal Data Processed, Processing Purposes, and Legal Grounds

MEMBERSHIP PROCESSES

Membership Account Creation Process: Your personal data, such as Identity Information (name, surname), Contact Information (email address), Legal Transaction Information (information in the membership agreement), and Transaction Security Information (password) is collected when you fill out the membership form via the Website or Mobile Application. This data is processed to create your membership account, complete membership procedures, and provide you with notifications. This process is based on the legal grounds of "processing personal data necessary for the establishment or performance of a contract" and "processing necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed."

Account Information Update Process: Your personal data, including identity, contact, and transaction security information, is updated whenever you update it via the Website or Mobile Application after creating your account. This process is necessary for communication activities, managing sales of goods and services, and customer relationship management. The legal grounds for this process are "processing necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed."

ORDER AND RETURN PROCESSES

Order Processes: Your personal data is obtained through the Website and Mobile Application when you place an order. This data is processed to create the order, handle delivery and billing, based on the legal grounds of "processing personal data necessary for the establishment or performance of a contract" and "processing necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed."

Return Processes: Your personal data is obtained through the Website, Mobile Application, or marketplace platforms for managing return processes. This data is collected based on the legal ground of "processing personal data necessary for the establishment or performance of a contract."

ACCOUNTING AND FINANCIAL PROCESSES

Billing Processes: Your personal data is obtained through the Website and Mobile Application for billing and payment processes. This process is based on the legal grounds of "necessary for the data controller to fulfill their legal obligation" and "necessary for the establishment, exercise, or defense of legal claims."

Product Profitability Reporting Processes: Your personal data is obtained from previous orders and used for controlling sales statistics. This process is based on the legal grounds of "processing personal data necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed."

COMMUNICATION PROCESSES

Request and Complaint Processes: Your personal data, including Identity Information (name, surname), Contact Information (email address, phone number, delivery address), Customer Transaction Information (order number, order details, message content, request/complaint information, invoice, receipt), Transaction Security Information (IP address, browsing data, browser used, etc.), and Other Information (e.g., size, age), may be collected when you contact us through email, phone, our website, or marketplace platforms. This data will be used for receiving, investigating, and responding to requests, complaints, and feedback, as well as for improving customer relationship management and providing after-sales support services. Health information may also be collected with your explicit consent.

Commercial Communication Processes: Your personal data, including Contact Information (email address, phone number), may be used for personalized campaigns, promotions, advertisements, and information activities. If you have not made a purchase for a while, we may send you feedback requests or free products to collect your opinions.

Customer Satisfaction Processes: Your personal data is collected after the purchase of products or services via the Website or Mobile Application when you provide comments or reviews. This data, including Customer Transaction Information (rating, title, review text, review date), may be used to provide feedback to suppliers.

Marketing, Segmentation, and Analysis Processes: Your personal data, including Identity Information (name, surname, date of birth, gender), Contact Information (email, phone number), and Marketing Information (order data, favorites, past purchases, surveys, etc.), may be used to create personalized campaigns, offers, promotions, and marketing activities.

LEGAL PROCESSES

Litigation Processes: Your personal data is processed for tracking legal cases, presenting evidence, and responding to claims in accordance with the applicable laws. This process is based on the legal grounds of "processing personal data necessary for the establishment, exercise, or defense of legal claims" and "processing necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed."

Correspondence with Courts, Enforcement Offices, and Public Institutions: Your personal data may be shared with relevant authorities, such as courts and enforcement offices, for responding to official correspondence.

1. Who Can We Share Your Personal Data With and For What Purposes?

Suppliers and Business Partners: Your personal data may be shared with domestic suppliers, business partners, and service providers for the purpose of fulfilling our legitimate interests and legal obligations.

Public: Your Customer Transaction Information (e.g., review score, review text, date) may be publicly available on our Website and Mobile Applications.

Authorized Institutions and Organizations: Your personal data may be shared with relevant public institutions and organizations for legal notification and audit obligations.

Message Management System: Your Contact Information and Legal Transaction Information may be transferred to the Message Management System in accordance with commercial communication legal obligations.

Group Companies: Your personal data may be shared with our group companies for maintenance, support, and audit services.

1. What Are Your Rights?

You have the right to apply to us regarding your personal data processed in accordance with Article 11 of the Law. You can make your application through one of the methods listed below. Please remember that your application must comply with the conditions specified in the Regulation on the Procedures and Principles for Application to the Data Controller.

Written Application

You can submit your written application to Clinicall at the address listed below by hand delivery, via notary, or through PTT (postal service) or cargo.

Please ensure that the following statement is written exactly as is on the envelope or as the title of your letter:

"Attention: Legal Compliance Specialist of Clinicall Natural Health Services Inc. Personal Data Protection Law Relevant Person Application"

Please send your applications to the following address:

Beylerbeyi Mh. Yalıboyu Cd. Deniz Hamamı Sk. No:2/1 Üsküdar / Istanbul

Email/KEP Application

You can send your applications to Clinicall via email by using the email address registered on Clinicall.com.tr, to [email protected].

If you do not have an email address registered on Clinicall.com.tr, your application must include your mobile or e-signature. In this case, you can send your application to [email protected].

You can also send your applications to the registered electronic mail (KEP) address at [email protected].

Please make sure to write the following statement exactly as is in the "Subject" section of your application:

"Attention: Legal Compliance Specialist of Clinicall Natural Health Services Inc. Personal Data Protection Law Relevant Person Application"

For your applications: [email protected]